Privacy Policy

This Privacy Policy outlines how Dhan Gold is a gold Scheme service operated by Thanga Parvath Jewellers. collects, uses, discloses, and protects your personal information when you use our website or mobile application. By using our platform, you consent to the terms outlined in this policy.

We collect personal data including your name, mobile number, email, PAN card, bank details. We may also collect transaction history and device/browser details for security and personalization.

Dhan Gold offers biometric login (fingerprint/face unlock) for faster, secure access to your account. Biometric authentication is processed entirely on your device using your device's native biometric APIs (Android BiometricPrompt). We do not collect, transmit, store, or have access to your raw biometric data (fingerprint or facial data) on our servers. A secure device-generated token confirms successful authentication to our systems. You can disable biometric login at any time from the app's Security settings, which will not affect your ability to log in via password/OTP.

We use your data to verify your identity (KYC), process your payment transactions, send transaction alerts, detect fraud, comply with legal requirements, and improve your user experience on our platform.

We do not sell your data to advertisers. However, we may share information with government authorities (if required by law), and trusted partners like payment gateways, vault custodians, or data storage providers — strictly for operational or legal reasons.

We use cookies, analytics scripts (like Google Analytics and Ahrefs), and session storage to monitor site usage, improve performance, and personalize content. You can disable cookies in your browser settings.

We implement strong encryption, SSL protocols, and secure hosting infrastructure to protect your personal and financial data. However, no method is 100% secure, and we cannot guarantee absolute security.

You have the right to access, update, or delete your personal data by contacting our support team. You may also opt out of promotional communications at any time.

You can request deletion of your account and associated personal data at any time. In-app: go to Settings > Request Account Deletion and submit the deletion request — this is processed within 7 business days. Alternatively, email support@thangaparvathjewellers.in with the subject 'Account Deletion Request' from your registered email/mobile number. Note: transaction and KYC records may be retained beyond account deletion where required under Indian financial/tax regulations (e.g. Prevention of Money Laundering Act record-keeping rules), even after your account is deleted.

Our platform is not intended for users under the age of 18. We do not knowingly collect personal data from minors. If we become aware, we will take steps to delete such data immediately.

We retain your personal and transaction data as long as your account is active or as required by Indian financial regulations. Inactive accounts may be archived securely.

We may update this Privacy Policy periodically. If major changes occur, we will notify users via email or in-app notifications. Continued use of the platform indicates acceptance of the updated policy.

For general questions or complaints, reach us at support@thangaparvathjewellers.in or call our helpline. Our support team is available Monday–Saturday, 9 AM to 6 PM IST.